Refund Policy

Refund requests may be considered where:

• You were charged more than once for the same purchase.
• You were charged incorrectly.
• A significant technical problem prevents access and cannot be resolved within a reasonable period.
• The product materially differs from its description at purchase.
• A refund is otherwise required by applicable consumer law.

Because digital educational material may become accessible immediately, a refund may not be appropriate solely because a user changes their mind after substantially accessing or using it, subject always to applicable consumer law and payment-provider policies.

Contact CaptainMed support first so we can investigate and restore access where possible. Include your account email and sufficient information to identify the affected purchase. Do not send complete payment-card information.

Cancelling a subscription stops future renewals according to the applicable billing terms. Unless required by law or stated at purchase, cancellation does not automatically create a refund for a billing period already begun.

Where staged access is purchased, content may be released progressively as payments are completed. Eligibility for a refund of amounts already paid depends on the circumstances, content provided, applicable consumer law, and payment-provider policies.

Where a CaptainMed purchase is processed through Lemon Squeezy, Lemon Squeezy acts as Merchant of Record. Refunds and disputes may also be subject to its buyer terms and procedures. Payment checkout is not currently active.

For purchase assistance, use the CaptainMed Contact page or the official support email displayed there.