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CaptainMed policies

Contact CaptainMed

Need help with your CaptainMed account, educational resources, or a purchase? We're here to help.

Effective:
8 August 2026
Last updated:
8 August 2026

Contents

  1. 1. General & Account Support
  2. 2. Billing & Purchase Support
  3. 3. Content Support
  4. 4. Business Enquiries
  5. 5. Before contacting us

1.General & Account Support

For login issues, account questions, access problems, or general enquiries.

Email captainmed.info@gmail.com

2.Billing & Purchase Support

For questions about purchases, duplicate charges, subscriptions, instalments, or access to purchased content.

Email captainmed.info@gmail.com

3.Content Support

If you believe a question, explanation, or educational resource contains an error or requires review, please send specific, constructive feedback. Medical education changes over time.

Email captainmed.info@gmail.com

4.Business Enquiries

For partnerships, licensing, or other business-related enquiries.

Email captainmed.info@gmail.com

5.Before contacting us

We aim to respond to enquiries within 2 business days.

Please do not send patient-identifiable information, confidential clinical information, passwords, or complete payment-card details through support email.

CaptainMed

CaptainMed is an independent educational platform and is not affiliated with, endorsed by, or operated by the Australian Medical Council. Content is for educational purposes only and is not medical advice.

captainmed.info@gmail.com

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